Contact [email protected] Please allow 1–3 business days for a response.

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01 — Account

Q. I forgot my password. Tap "Forgot Password" on the login screen. We'll email you a verification code — enter it in the app to set a new password.

Q. I want to change my email address. Email changes are handled through support. Send your current and new email to [email protected].

Q. Social login is not working. Update the app to the latest version and try again. If it still fails, contact us with your device model and OS version.

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02 — Buying Artworks

Q. How do I buy an artwork? Open the artwork and tap "Purchase Inquiry." This starts a chat with the artist, where you can ask about the work and agree on price, payment and shipping.

Q. Does YERISM process payments? No. In the current version, YERISM does not take payments. The buyer and the artist arrange payment and shipping directly with each other.

Q. What if something goes wrong with a purchase? Because payment and shipping are arranged between buyer and artist, please confirm the details in the chat before paying. If you experience fraud or abuse, report the user from their profile or the chat and contact us — we'll review it.

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03 — For Artists

Q. How do I become an artist? Check "Register as Artist" when you set up your profile, or simply upload your artwork. Once you upload, your profile appears on the Artist page.

Q. How do I open an exhibition? Tap the + button on the Market tab and upload your artwork. New exhibitions go through a short review before they become public.

Q. How do I edit my profile? Go to My → My Profile and tap "Edit." You can change your photo, name, location and bio right on the page, including the bio's text size.

Q. How will I know when someone contacts me? You'll receive a notification when a collector sends a purchase inquiry or a message — even when the app is closed. Make sure notifications for YERISM are turned on in your phone's settings.

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04 — Exhibitions & Collection